Voice Services & Microsoft Teams

Microsoft Teams Direct Routing

 

Direct Routing for MS Teams uses the phone system built into Office 365. BCA in partnership with Next Telecom will help activate your phone system and also provide the lines, you will make voice and video calls. It’s that simple.

 

  • Skype for Business replacement
  • Ideal for remote work and distributed workforces
  • Simple monthly pricing and set up charges
  • Office 365 licensing remains with your Microsoft partner- unlike some providers.
  • The full range of PBX features
  • Incredible cost-effective deployment and operating costs
  • Multiple handset options- for skip the handset altogether
  • Simple Office 365 device login
  • Number portability- keep your current number
  • International numbers
  • Multinational numbers deployments to over 50 countries
  • Rapid, remote deployment across multiple sites in minutes

For more information or to speak to a consultant.

Register Here

Native Contact Centre for Teams

 

The Microsoft Teams Calling phone system is sweeping all before it. Now businesses are looking for contact centre integrations into Microsoft Teams Direct Routing

With our First Teams Contact Centre Deployment done in August 2018, the Next Telecom team can lay claim to being Australia’s most experienced Teams Contact Centre provider.

Interact more effectively with your customers

 

Our call centre and contact centre solutions for Microsoft Teams come in three varieties. When you need a phone system for a call centre, Next Telecom has a range of solutions to suit on-premises and Cloud solutions including native, semi-native and hybrid contact centre solutions.

Why use a native Call Centre for Microsoft Teams

 

Aside from having the contact centre functions appear within the application menu, the big advantage of a Omni Channel Microsoft Teams native contact centre is that it avoids any disruption of the audio stream, with the voice packets remaining within the Microsoft environment. By using a native contact centre solution for Teams, the audio stream doesn’t need to traverse back through any supplier servers which has the potential to affect call quality.

Fast ROI on Microsoft Teams Contact Centre deployments

 

Our cost-effective deployments mean you get an ROI fast. And we don’t just deliver a bare-bones solution. Our contact centre solutions offer a feature-rich but cost-effective solution.

 

Using the Next Telecom Teams contact centre telephony is your path to fast ROI with low-cost subscription and deployment. With Next Telecom you will add enhanced functionality for attendants, contact centre agents and office users. Our native contact centre solution for Microsoft Teams will improve productivity and efficiency across your business.

Included Call Centre Features

 

 

  • Next Telecom Teams IP Voice Failover for enhanced availability
  • Lives in the Microsoft Cloud
  • World Class Clients for Web, Teams, Windows and Smartphones#
  • Mobile Agents for Increased Flexibility – Work from Anywhere
  • Fully featured Windows switchboard attendant and contact centre client
  • Advanced calendar monitoring with presence
  • Auto attendant, ACDs, IVRs, CRM integration, advanced routing and call handling
  • Professional grade functionality including keyboard shortcuts
  • Easy to deploy, productivity focused, widget-based wallboards
  • Clear and informative statistics with interactive graphs
  • Modern intuitive interfaces make Microsoft users feel at home
  • Teams, smartphone and web apps available for remote work
  • Modern web-admin for easy configuration and maintenance

For more information or to speak to a consultant.

Register Here

SIP

VoIP & SIP Trunking

 

SIP is where traditional phone calls are run over your internet or a network connection. SIP connections are generally a lot cheaper than traditional PSTN or ISDN services. The level of technology re IP handsets combined with much larger/ cheaper/ networks connections means having a SIP voice solution these days is the way to go!

You will need to have a SIP/ NBN compatible phone system to take advantage of using SIP.

For more information or to speak to a consultant.

Register Here

Inbound Services

13, 1300 & 1800 Numbers

 

13, 1300, or 1800 numbers are used when businesses want to offer their customers a better experience when dealing with them, these services give companies the flexibility to manage inbound call traffic on a professional level. Inbound services come with intelligent call routing and can be delivered to one or multiple answering points within your business and on a national basis also if required.

Great for sales and marketing campaigns also.

BCA can help transfer your existing inbound service onto a better deal or help you set up a brand new service.

Included inbound Call Recording, Smart Routing Manager, and Call Reporting

 

An inbound 13 number or 1300/1800/0800 phone number is a virtual service number connected to any local geographic number.

When users call the inbound number it’s automatically redirected to the telephone number of your choice and the caller is charged a single flat fee, or in the case of a 1800 its a free call.

But you can do more with your Toll Free or Local Call number. Take a deep dive into customer behaviours with Next Telecom Call Manager and Analytics. Our portal provides you with unrivalled detail when it comes to how your customers interact with your business.

Add intelligent call routing options and call handling so calls terminate exactly where you want them to. And if you relocate your business to a new location, your inbound number will follow you like a loyal friend, so your customers can continue to reach you without disruption.

13 Numbers provided the added advantage of being more memorable and easier to create phone words with. For example 13CABS.

For more information or to speak to a consultant.

Register Here